Highly Satisfied Customers

We are delighted to advise that we have maintained our 99% positive overall Customer Feedback rating over the last 12 months – click here for the full details. 

To see a selection of the comments from recent feedback click here

Restoring Your Health

Physio + Health Matters is a private physiotherapy practice that has been in operation for over 20 years and has built its reputation on the quality of care that it provides to clients suffering musculoskeletal (MSK) problems.

Our services are delivered from our clinics in Knowle, Ross-on-Wye and Redditch as well as on and off-site MSK services for the NHS. We have the privilege of investing in the local health economy for the benefit of the local community. 

Our highly qualified and experienced practitioners are all chartered physiotherapists registered with the Health and Care Professions Council (HCPC). Using a hands-on approach teamed with bespoke facilities we offer expert diagnosis and treatment for an extensive range of problems. With an ethos based on treating the individual, we use a collaborative approach to restore function, fitness and promotion of an active lifestyle.

We have excellent client recovery results and reviews / feedback and work very closely with local consultants, GP’s and other medical service providers.

COVID-19 guidance

We continue to observe Public Health England’s guidance for infection control in healthcare settings. 

Therapists’ PPE

Government guidelines on Infection and Prevention Control (IPC) in medical settings and our continued duty of care towards our staff and customers means that our therapists will continue with current PPE procedures. 

Facemasks

Clients are required to wear facemasks when attending the clinic. 

COVID Screening

We believe that the combined measures of client COVID-19 screening forms and temperature taking on arrival are strong tools in maintaining our control of the clinics. We therefore continue to ask you to complete a simple screening form before each appointment and will take your temperature on arrival.

We respect personal freedoms, our priority is the health of our clients and staff, we hope that you will support us in these efforts.

Classes

The restriction of 8 people per gym-based class will remain in place until further notice.

Pilates classes will also continue to be available online via Zoom for the time being, the schedule is as follows –

Monday     16:00-17:00

Thursday   10:00-11:00 / 16:00-17:00

Be Strong, Be Steady have also resumed and take place on –

Friday        11:00-12:00

In gym classes are currently restricted to 8 people in order to maintain social distancing. Mats are provided, please bring your own water bottles.

Face masks must be worn when entering and leaving the clinic and whilst you are in the reception area, they do not need to be worn during the exercise class.

Feedback

Thank you to everyone that has provided us with such lovely feedback, but we always want more, please go to https://bit.ly/32hMrTm to leave us a Google review.