In our efforts to continually improve our service we have been collecting Customer Feedback against 8 criteria – we are delighted that the overall rating is 99% positive over the last 12 months. We have also received some lovely comments, thank you.
See below for the score against each question:
- How easy was it for you to arrange your initial appointment?
Very Easy 79% / Easy 18% / Other 3%
- How do you rate the welcome you received when attending your appointments?
Excellent 80% / Good 17% / Other 3%
- During your treatment did we explain your condition and treatment plan to your satisfaction?
- Did we give you adequate opportunity to ask questions about your condition and treatment?
- Did we clearly explain the results that could be achieved and what would be required for you to meet these goals?
- Overall, how do you rate your experience with us?
Excellent 86% / Good 13% / Other 1%
- Do you consider the service you received represented value for money?
Yes 100% (of those that paid for the treatment)
- Would you recommend Physio and Health Matters to your friends, family, or colleagues?
A big thank you to all those that have taken part.