Customer Feedback data to 31.12.21

Posted on 7th Jan 2022 at 2:17pm

In our efforts to continually improve our service we have been collecting Customer Feedback against 8 criteria – we are delighted that the overall rating is 99% positive over the last 12 months. We have also received some lovely comments, thank you.

See below for the score against each question:

  • How easy was it for you to arrange your initial appointment?

Very Easy 79% / Easy 18% / Other 3%


  • How do you rate the welcome you received when attending your appointments?

Excellent 80% / Good 17% / Other 3%


  • During your treatment did we explain your condition and treatment plan to your satisfaction?

Yes 100%


  • Did we give you adequate opportunity to ask questions about your condition and treatment?

Yes 99%


  • Did we clearly explain the results that could be achieved and what would be required for you to meet these goals?

Yes 99%


  • Overall, how do you rate your experience with us?

Excellent 86% / Good 13% / Other 1%


  • Do you consider the service you received represented value for money?

Yes 100% (of those that paid for the treatment)


  • Would you recommend Physio and Health Matters to your friends, family, or colleagues?

Yes 100%


A big thank you to all those that have taken part.