Your Frequently Asked Questions

Your initial visit will comprise of a detailed verbal and physical assessment followed by treatment and education. We offer 30 minute, 45 minute, and 60 minute assessments. For an initial assessment we prefer a 60 minute assessment, this allows the therapist time to fully assess, provide treatment, advice and recommended exercises or goals.

Physio and Health Matters will accept referrals from your GP or hospital Consultant. It is important that we know who your GP is, as we always communicate with them to keep them updated on your treatment. If you did not wish us to disclose any information to your GP, please advise us accordingly at the time of your initial visit. Note: For GP letters please allow up to a week.

We are registered with all major insurance companies. Once we have your complete insurance details, we can bill them directly. It is important that you contact your insurance provider to ensure that you are covered for physiotherapy. They will also confirm how much treatment you can have and if there are any conditions attached e.g. a policy excess. Should you run out of insurance or not be covered, you will be liable for the full cost of your care as per our signed agreement

We always try to offer an appointment on the same day or within 24 hours, however, during busy times this may not always be an option. It is always best to book as soon as possible to reduce waiting times.

No, this is not necessary. Very often patients come straight to a physiotherapist for help and advice with aches, pains and injuries. If we feel you need to see your GP, or any other specialist, we will recommend this as soon as the treating therapist believes it to be the best course of action. Additionally, in most cases will write to your GP to highlight the reason for referral.

The initial visit (Consultation and Treatment) is 1 hour and follow-up sessions last between 30-45 minutes. The number of treatments required will generally depend on the individual. Occasionally, patients may only need a ‘one-off’ consultation/treatment for advice and guidance with a problem. In most cases a course of treatment is required. Your treating therapist will discuss this, and will also keep you informed about your progress at each session. On average, depending on the injury, most patients will see drastic improvements within several visits. However in some cases, a longer course of treatment will be required.

All our treating therapists have completed the relevant and required training. Our Physiotherapists are chartered and registered with the Health Professions Council. A Chartered Physiotherapist is a member of the Chartered Society of Physiotherapy (MCSP) which is the professional regulatory body of the profession. Our Sports Rehab Therapists are registered with the British Association of Sports Rehabilitators and Trainers (BASRaT), which is the professional regulatory body of the profession. This means that all therapists have undergone an approved course of training, (usually a 3-4 year degree course), and is governed by a professional code of practice. All Physiotherapists/Sport Rehab Therapists are insured to provide treatment services.

The receptionist will ask you to complete a registration form. At your first appointment, our therapists will take a detailed case history asking about how the problem started, your symptoms, and any relevant past medical history will also be discussed and noted. A physical examination will then be conducted to discover the origin and extent of your current condition. A full explanation of your problem will be provided, together with an outline of the appropriate treatment, rehabilitation, and if possible, an estimate of the number of treatments you may require. Treatment will begin at your first visit.

Following the first assessment/treatment session, our physiotherapist/sports rehab therapist will often give you a regime of rehabilitation exercises to continue at home. You do not need to make any special preparations for your first visit, other than wear clothing that you feel comfortable in, and which can allow easy exposure of the area to be examined and treated.

Please wear suitable clothing, depending on which part of the body requires treatment. Ladies are advised to bring a vest top and shorts, if appropriate to the area being treated. In some cases you may be asked to bring training shoes. If you have a back problem, you may be asked to undress into your underwear.

A referral letter from your GP (if applicable), Full insurance details (if applicable), Suitable clothing (shorts and/or vest tops), and any supporting documentation that will aid the treating therapist (e.g. medical reports, prescriptions).

Chartered physiotherapists and registered sports rehabilitators specialise in the treatment of all spinal problems. In fact, a large percentage of their workload is made up of neck and back problems. Manipulation and electrotherapy are a number of treatment options suitable for managing spinal problems.

Book an Appointment

Appointments can be arranged by telephone or email. Self-funding patients can refer themselves to physio. We do not require a referral from your doctor.