Customer Feedback 99% Positive

Posted on 11th Jul 2022 at 12:30pm

We are delighted that a recent review of our Customer Feedback data has once again provided an overall score of 99.2% positive. This is based on responses to 8 questions collected from over 200 clients during the 18 month period to 30.6.2022. The breakdown of those responses for each question is as follows:

How easy was it for you to arrange your initial appointment?
Very Easy / Easy – 98%

How do you rate the welcome you received when attending your appointments?
Excellent / Good – 98%

During your treatment did we explain your condition and treatment plan to your satisfaction?
Yes – 100%

Did we give you adequate opportunity to ask questions about your condition and treatment?
Yes – 100%

Did we clearly explain the results that could be achieved and what would be required for you to meet those goals?
Yes – 100%

Overall, how do you rate your experience with us?
Excellent / Good – 100%

Do you consider the service you received represented value for money? (of those that paid for their treatment)
Yes – 100%

Would you recommend Physio & Health Matters to your friends, family or colleagues?
Yes – 100%

Overall 99.2% Positive