Customer Feedback data to 30.6.21

Posted on 2nd Jul 2021 at 9:21am

In our efforts to continually improve our service we have been collecting Customer Feedback against 8 criteria – we are delighted that the overall rating is 99.3% positive over the last 6 months. We have also received some lovely comments, thank you. See below for the score against each criterion:


  • How easy was it for you to arrange your initial appointment?

Very Easy 85% / Easy 12% / Other 3%


  • How do you rate the welcome you received when attending your appointments?

Excellent 86% / Good 11% / Other 3%


  • During your treatment did we explain your condition and treatment plan to your satisfaction?

Yes 100%


  • Did we give you adequate opportunity to ask questions about your condition and treatment?

Yes 100%


  • Did we clearly explain the results that could be achieved and what would be required for you to meet these goals?

Yes 100%


  • Overall, how do you rate your experience with us?

Excellent 91% / Good 9%


  • Do you consider the service you received represented value for money?

Yes 100% (of those that paid for their treatment)


  • Would you recommend Physio and Health Matters to your friends, family, or colleagues?

YES 100%


A BIG thank you to all those that have taken part.